Mandarling support
Write to support@mandarling.app. Tell us your phone and Android version and what you saw; we read everything.
Say it doesn’t hear me
- Allow the microphone. In Mandarling, tap Open settings when it asks, or go to your phone’s Settings, Apps, Mandarling, Permissions, Microphone.
- Get Google’s speech recognition. The speaking check uses it. Mandarling offers a free install on phones that lack it; on Samsung phones it uses Google’s, not Samsung’s.
- Check the connection. Without Google’s offline Chinese speech pack, recognition needs the internet. You can add the pack in Google’s speech settings.
- Say a phrase, not one syllable. Phones rarely catch a single syllable said alone; Mandarling puts one-syllable words inside a short sentence for this reason.
My phone has no Mandarin voice
Mandarling reads cards in your phone’s Mandarin voice. If it says there is none, tap Install on the banner. Or open your phone’s Settings, search for “text-to-speech”, choose Google as the engine, then Install voice data, Chinese.
My unlock didn’t come through, or I got a new phone
Install Mandarling from Google Play with the same Google account you bought with, and open it; it checks by itself. If it still asks for payment, open Settings, Unlock unlimited practice, and tap Try again. Your payment is kept by Google Play, not by us, so nothing needs restoring by hand.
I want my cards on another phone
In Settings, tap Back up to a file and save it to Google Drive. On the new phone, install Mandarling, tap Restore or add cards from a file, and pick the backup. It brings back your cards and progress.
A card is wrong
Open the card and tap the flag in the top corner. It starts an email to us with the card’s details. We fix what we find, and we thank you for it.
Refunds
Payments go through Google Play, which handles refunds under its own policy. If you’d like help, write to us.
Accessibility
If something in Mandarling or on this site is hard to use with a screen reader, large text or other assistive technology, write to us. The accessibility statement says what we have done and what is still hard.
Privacy and your data
Your cards and progress are on your phone only. See the privacy policy; to remove everything, uninstall the app.
Contact
Mandarling
3964 Rivermark Plaza #1087
Santa Clara, CA 95054, USA
support@mandarling.app